The questions Houston homeowners ask first.

Houston ranks #1 in the U.S. for tornado and hurricane exposure. These are the questions every homeowner asks after the storm.

• Do you handle the insurance claim, or do I have to?

  We handle the inspection, documentation, and we meet your insurance adjuster on-site. The carrier still expects you to file the claim and review your policy with your agent — but we walk every other step with you, including the supplement and final depreciation paperwork.

• What happens after a hurricane or hailstorm in my area?

  Call us as soon as it's safe to be outside. We schedule a free inspection within 48 hours, document every damaged plane with drone footage and ground photos, and notify you whether the damage is likely to meet your carrier's threshold before you file. There's no charge for the inspection regardless of whether you file.

• What if my insurance adjuster's scope misses things?

  We file a supplement. Adjusters sometimes miss decking damage, ventilation requirements, code-upgrade line items, or full-perimeter flashing replacement. Because we meet adjusters on-site and document with our own report, we catch most of these gaps live — but anything missed gets supplemented and resubmitted to your carrier.

What the project actually looks like from your driveway, day by day.

• How long does a typical residential roof replacement take?

  Most single-family homes are torn off, decked-out, underlaid, shingled, and cleaned in 2–4 days. Larger or multi-slope homes take 4–6. We do not leave a roof open overnight.

• Are your crews subcontracted or in-house?

  In-house. We don't fly storm chasers in from out of state and we don't sub the install out. The crew that shows up wears our shirts, drives our trucks, and works on our payroll.

• Do you provide a written estimate?

  Yes. Every estimate is line-itemed and written — you see exactly what each layer of the system costs, from tear-off through ridge cap. No high-pressure pitch, no verbal-only quotes, no surprise change orders.

What you're actually getting on your roof — and what's backing it.

• What's the difference between a Class 3 and Class 4 shingle?

  Class 4 is the highest UL 2218 impact rating — designed to withstand a 2-inch steel ball drop without cracking. In Houston, Class 4 shingles often qualify for a 10–35% discount on your homeowner's insurance premium.

• What warranties come with my new roof?

  Manufacturer warranties up to 50 years (TRU PROtection from Owens Corning, Golden Pledge from GAF), plus our 10-year workmanship warranty. Both are registered in your name and transferable if you sell the home.

Real options for paying for the project — beyond writing a check.

• Do you offer financing?

  Yes — through the GreenSky® Program, with credit limits up to $65,000. You can choose from deferred-interest promotional plans (no interest if paid in full within the promo period), reduced-rate fixed installment plans, or 0% promotional mixed-rate plans. Most homeowners get a credit decision in seconds; full disclosure is available on our financing page.

• Do you offer discounts for veterans, educators, or first responders?

  Yes. As part of the GAF Roof for Troops program, veterans and military families receive priority scheduling and discounted projects. We also offer a 10% Heroes & Educators discount for active military, law enforcement, healthcare workers, emergency responders, and teachers — every day, no expiration.

• Do you serve my Houston neighborhood?

  We serve Greater Houston end-to-end — including Cypress, The Woodlands, Memorial, Sugar Land, Katy, Bellaire, Pearland, Friendswood, Humble, Kingwood, and the entire inner loop. If you're not sure whether we cover your area, call us and we'll confirm before scheduling.